FAQ
What is your return policy?
30-day returns. EU customers have an additional 14-day statutory withdrawal right. Items must be unused and in original packaging.
Are your products safe to use?
All our products meet standard safety requirements and are designed for safe home use. Always follow the instructions included with each product.
Can I modify or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible after placing your order. We will do our best to help, but changes or cancellations may not be possible once your order has been processed or shipped.
Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping times and costs may vary depending on your location. Any applicable customs duties or import taxes are the responsibility of the customer.
How long does shipping take?
Orders are processed within 2–5 business days. Delivery takes 7–15 business days. You'll receive a tracking number by email once shipped.
Do you offer free shipping?
Yes! We offer free shipping worldwide on eligible orders. There are no additional shipping charges for standard shipping to destinations where our shipping service is available.
How can I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. You can also visit our Track Your Order page at any time to check the status of your delivery.
My item arrived damaged — what should I do?
Contact us within 7 days at thevelorahubq@gmail.com with a photo and your order number. We'll find an appropriate solution quickly.
How can I contact you?
If you have any questions about your order, our products, shipping, or returns, please contact us using the contact details provided on our website. We are happy to help.