FAQ
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To start a return, please contact us through our Contact page and we'll guide you through the process.
Are your products safe to use?
Yes, all our products meet standard safety requirements. Our LED lights and lamps are energy-efficient and designed for safe home use. Always follow the instructions included with each product.
Can I modify or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible after placing your order. We will do our best to help, but changes or cancellations may not be possible once your order has been processed or shipped.
Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping times and costs may vary depending on your location. Any applicable customs duties or import taxes are the responsibility of the customer.
How long does shipping take?
We typically process orders within 1–3 business days. Delivery usually takes 7–15 business days depending on your location. You'll receive a tracking number by email once your order has shipped.
Do you offer free shipping?
Yes! We offer free shipping worldwide on eligible orders. There are no additional shipping charges for standard shipping to destinations where our shipping service is available.
How can I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. You can also visit our Track Your Order page at any time to check the status of your delivery.
My item arrived damaged — what should I do?
We're sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the damaged item and your order number. We'll send a replacement or issue a full refund right away.
How can I contact you?
If you have any questions about your order, our products, shipping, or returns, please contact us using the contact details provided on our website. We are happy to help.