Shipping Policy

This Shipping Policy explains how Liviora Official processes, ships and delivers orders. Please read it carefully before placing an order.

Processing Times

Orders are generally processed within 2–5 business days.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high order volume, promotions or other circumstances, processing may take longer. If there is a significant delay in processing your order, we will notify you by email where appropriate.

Shipping Times

Estimated delivery times after processing are:

• Germany: approximately 5–12 business days
• International destinations, including the United States: approximately 7–15 business days

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing and other circumstances.

For consumers in the European Union, these estimated delivery times do not limit any statutory rights you may have regarding delivery.

Shipping Costs

Available shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.

Customs, Duties and Import Charges

For international orders, including orders shipped to the United States, additional customs duties, taxes, import charges or other fees may apply depending on the destination country and the applicable laws.

Where such charges are not included in the purchase price or displayed at checkout, they may be payable by the customer.

Customers are responsible for complying with applicable import requirements in their destination country.

Tracking Information

Once your order has been shipped, we will provide tracking information where tracking is available.

Tracking information may take a few business days to become active after the shipment has been dispatched.

Shipping Restrictions

We currently ship to Germany, the United States and selected international destinations.

Some products may not be available for delivery to certain countries or regions due to product restrictions, carrier limitations, customs requirements or other applicable regulations.

Damaged, Lost or Delayed Shipments

Please inspect your order when you receive it. If your order arrives damaged or you receive the wrong product, please contact us as soon as possible at thevelorahubq@gmail.com and provide your order number and, where possible, photographs of the package and product.

If your shipment is significantly delayed or appears to be lost, please contact us at thevelorahubq@gmail.com. We will investigate the shipment and assist you in accordance with the applicable shipping carrier procedures and your statutory consumer rights.

Nothing in this Shipping Policy limits any statutory consumer rights that cannot legally be excluded or limited.

Contact Information

If you have any questions about this Shipping Policy or your order, please contact us at:

Email: thevelorahubq@gmail.com