Terms of service

OVERVIEW
Welcome to Liviora Official! The terms "we", "us" and "our" refer to Liviora Official. Liviora Official operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Liviora Official is powered by Shopify, which enables us to provide the Services to you. 
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. 
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We aim to provide accurate descriptions and images of our products. However, colors, dimensions and the appearance of products may vary slightly depending on your device, screen settings and other technical factors.

We do not guarantee that every product will meet individual preferences or expectations. This does not affect your statutory consumer rights, including your legal rights in the event of defective or non-conforming goods.

Product descriptions, images, specifications and availability may be updated or changed from time to time. We reserve the right to discontinue products or limit quantities where permitted by applicable law.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Liviora Official reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Liviora Official confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Liviora Official may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to our Return and Refund Policy, without limiting any statutory consumer rights that may apply to you, including your statutory right of withdrawal and legal rights relating to defective or non-conforming products.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING 

Prices, discounts and promotions may change from time to time. The price charged for a product will be the price displayed at the time you place your order and will be stated in your order confirmation.

Unless otherwise stated at checkout, prices may exclude shipping costs and, where applicable, customs duties, import charges or other charges imposed by the destination country.

We reserve the right to correct pricing errors and to cancel an order affected by an obvious pricing error, where permitted by applicable law. If we cancel an order for this reason after payment has been made, we will refund the amount paid.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store. You agree to promptly update your information so that we can complete your transactions and contact you when necessary.

You represent that you are authorized to use the payment method provided for your purchase and agree to pay all amounts shown at checkout, including applicable shipping costs and taxes.

SECTION 5 - SHIPPING AND DELIVERY

We will provide the available shipping options and estimated delivery times at checkout or in your order confirmation.

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing and other circumstances beyond our reasonable control.

If delivery is delayed, we will provide any information required by applicable law and will work to resolve the issue as soon as reasonably possible.

For orders placed by consumers in the European Union, your statutory consumer rights regarding delivery and the transfer of risk remain unaffected by these Terms.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including our original trademarks, logos, text, graphics, website design and other original content, are owned by Liviora Official or are used by us with permission and are protected by applicable intellectual property laws.

These Terms permit you to use our Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit our original content without our prior written permission, except where permitted by law.

Nothing in these Terms grants you any ownership rights or licenses to our trademarks, logos or other intellectual property except as expressly stated.

Liviora Official's names, logos, designs and slogans are trademarks or business identifiers of Liviora Official where applicable. Shopify's name, logo and trademarks belong to Shopify. All other trademarks and content belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not operate, monitor or control.

You acknowledge that such tools may be provided by third parties and that their use may be subject to the third party's own terms and conditions.

Any use of optional third-party tools is at your own discretion and subject to the applicable terms of the relevant third-party provider.

We may introduce new features, tools or resources through the Services from time to time. Any such features will also be subject to these Terms unless otherwise stated.

Nothing in this Section limits any rights or remedies that cannot legally be excluded or limited under applicable law.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to websites, services or other resources operated by third parties.

We are not responsible for the content, availability, accuracy or practices of third-party websites that we do not operate or control.

If you choose to access a third-party website, you do so at your own discretion. You should review the applicable terms, privacy policies and other policies of the third-party provider before using its services or making a purchase.

Any transactions or interactions you have with third parties are primarily between you and the relevant third party, subject to any rights you may have under applicable law.

Nothing in this Section limits any statutory rights that cannot legally be excluded or limited.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Liviora Official is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through our Store are made directly with Liviora Official.

By using the Services, you acknowledge that Shopify is not responsible for the transactions between you and Liviora Official or for the products purchased from Liviora Official, except to the extent required by applicable law.

You acknowledge that Shopify and its affiliates provide the technology platform that enables us to operate our online store. Nothing in these Terms affects any rights or remedies that you may have under applicable consumer protection laws.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what personal information we collect, how we use and protect it, and your rights regarding your personal information.

Because our online store is hosted on Shopify, Shopify may process personal information in connection with providing and operating the Services. Shopify may also process information in accordance with its own privacy policies.

For more information about how we handle personal information, please review our Privacy Policy.

SECTION 11 - FEEDBACK

If you choose to submit reviews, comments, suggestions or other feedback about our Services or products, you agree that we may use that feedback to operate, improve and promote our Services.

You represent that you have the necessary rights to submit the feedback and that it does not infringe the rights of any third party or violate applicable law.

We may remove or decline to publish feedback that is unlawful, misleading, abusive, offensive, defamatory, or otherwise inappropriate.

You remain responsible for the content of any feedback you submit.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

There may occasionally be information on our Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times or product availability.

We reserve the right to correct errors and update information where necessary.

If an obvious error affects an order, we may contact you to clarify the error or, where permitted by applicable law, cancel the affected order and provide a refund for any payment already made.

We are not required to provide a product at an obviously incorrect price caused by a clear and unmistakable error.

SECTION 13 - PROHIBITED USES

You may use our Services only for lawful purposes and in accordance with these Terms.

You must not use the Services:

• for any unlawful, fraudulent or malicious purpose;
• to violate applicable laws or regulations;
• to infringe the intellectual property, privacy or other rights of Liviora Official or any third party;
• to submit false, misleading or fraudulent information;
• to interfere with or disrupt the operation or security of the Services;
• to upload or transmit viruses, malware or other harmful code;
• to attempt to gain unauthorized access to our systems, accounts or security features;
• to collect or misuse personal information belonging to other users;
• to send spam, phishing messages or other unauthorized communications;
• to impersonate another person or entity; or
• to use automated systems to access or interact with the Services in a way that violates these Terms or applicable law.

We reserve the right to restrict or terminate access to the Services where permitted by applicable law if a user materially violates these Terms.

Nothing in this Section limits any statutory rights or remedies that cannot legally be excluded or limited.

SECTION 14 - AGENTS 
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 - TERMINATION

We may restrict or terminate your access to the Services where permitted by applicable law, including where you materially violate these Terms or use the Services unlawfully.

Termination of access does not affect rights or obligations that arose before termination.

The provisions of these Terms that by their nature should continue after termination, including provisions concerning intellectual property, applicable limitations of liability, governing law and dispute resolution, will continue to apply to the extent permitted by applicable law.

SECTION 16 - DISCLAIMER OF WARRANTIES

We provide the Services using reasonable care and diligence. However, we do not guarantee that the Services will always be uninterrupted, timely, secure or error-free.

Information provided through the Services is intended for general information purposes. While we make reasonable efforts to keep information accurate and up to date, we do not guarantee that all information will always be complete or free from errors.

Nothing in these Terms excludes or limits any statutory consumer rights, including statutory rights relating to defective or non-conforming products, or any other rights that cannot legally be excluded or limited.

SECTION 17 - LIMITATION OF LIABILITY

To the extent permitted by applicable law, Liviora Official is liable for damages caused by an intentional or grossly negligent breach of duty.

For ordinary negligence, Liviora Official is liable only where the breach concerns an essential contractual obligation, meaning an obligation that is necessary for the proper performance of the contract and on which you may reasonably rely.

Nothing in these Terms excludes or limits liability for injury to life, body or health, for intentional or grossly negligent conduct, for liability under applicable product liability laws, or for any other liability that cannot legally be excluded or limited.

Nothing in these Terms limits your statutory consumer rights or remedies.

SECTION 18 - INDEMNIFICATION

You are responsible for losses or claims caused by your unlawful use of the Services or by your intentional or negligent violation of these Terms or applicable law.

Nothing in this Section requires you to compensate Liviora Official for matters for which Liviora Official is responsible under applicable law.

Nothing in this Section limits any statutory rights or remedies that cannot legally be excluded or limited.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law. The remaining provisions will remain in full force and effect.

Where a provision cannot legally be enforced, the applicable statutory provisions will apply instead.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

If we do not immediately enforce a right or provision under these Terms, this does not mean that we waive that right or provision.

These Terms, together with the policies and information expressly incorporated into them, constitute the agreement between you and Liviora Official regarding your use of the Services, except where applicable law provides otherwise.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

Nothing in these Terms limits any statutory consumer rights or remedies that cannot legally be excluded or limited.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms to another person without our prior written consent, unless permitted by applicable law.

We may transfer or assign our rights and obligations under these Terms where permitted by applicable law, including in connection with a sale, merger, restructuring or transfer of our business.

Nothing in this Section affects any statutory rights you may have as a consumer.

SECTION 22 - GOVERNING LAW

These Terms of Service are governed by the laws of the Federal Republic of Germany, without prejudice to mandatory consumer protection laws that apply in the country where a consumer has their habitual residence.

If you are a consumer residing in the European Union, nothing in these Terms limits the protection provided to you by mandatory provisions of the law applicable to your consumer contract.

Any disputes will be subject to the jurisdiction of the courts that have jurisdiction under applicable law.

SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service on this page.

We may update these Terms from time to time to reflect changes to our Services, legal requirements or other legitimate business reasons.

Any changes will apply from the date stated in the updated Terms, unless applicable law requires otherwise.

If a change materially affects an existing contractual relationship, we will provide any notice or obtain any consent required by applicable law.

The version of the Terms applicable to an order will be the version that was in effect when the order was placed, unless a later change is required or permitted by law.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Liviora Official
Mohammad Almahmoud
Bachstr. 67
32756 Detmold
Germany
Email: thevelorahubq@gmail.com